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Payments
Credit Card
Payment by credit card is provided through the PayPlug service.
All transactions are encrypted and secure.
PayPal
By selecting PayPal as the payment method, the customer can pay directly through their PayPal account.
Bartolucci S.a.s. reserves the right to ship the goods only to the verified address on the customer’s PayPal account.
Bank Transfer
By selecting Bank Transfer as the payment method, the customer automatically sends an order request to Bartolucci S.a.s.
The receipt of the order request by Bartolucci S.a.s. will be confirmed by an email from customer service, containing our bank account details. Once received, the goods will be reserved pending the credit of the bank transfer to our bank account.
The customer must send a copy of the payment by email within 48 hours of receiving the order confirmation. If Bartolucci S.a.s. does not receive proof of payment within this period, the order will be cancelled.
The order will be shipped only after the payment has been credited to our bank account.
Shipping
Shipments within Italy and abroad are handled by GLS courier.
Delivery to the mainland is generally guaranteed within 48 hours.
For islands, delivery times may be up to 72 hours.
Orders are shipped by Bartolucci S.a.s., Camerano (AN), from Monday to Friday between 09:00 AM and 03:00 PM.
Orders placed over the weekend will be processed starting the following Monday morning.
Orders for items that are already available are shipped on the next working day after the order is placed, subject to confirmation of product availability. The credit card will be charged on the day the order is placed.
In all cases, Bartolucci S.a.s. reserves the right to delay shipment in the event of force majeure.
All customers who place an order enter into a commercial relationship with Bartolucci S.a.s. and therefore agree to accept delivery of their package. If for any reason the customer refuses delivery or requests the return of the shipment to the sender, any shipping costs charged to Bartolucci S.a.s. will be deducted from any refund due to the customer.